Amazon has launched a “Your Recalls and Product Safety Alerts” page for customers to view product recalls and safety information for items they purchased in Amazon’s Singapore store. Customers now have a dedicated location to view all product recalls and safety alerts about their purchases in one place.
With the “Your Recalls and Product Safety Alerts” page, we aim to make it easier for customers to be aware of recalls on products they have purchased in our store and navigate to get more information about recalls.
If Amazon Singapore is notified of a recall or a product safety alert, Amazon Singapore customers will receive a personalised email with details about the recall including a link to their personal “Your Recalls and Product Safety Alerts” page for more details.
With this new feature, we are able to directly reach 100% of customers who have bought a recalled product in Amazon’s Singapore store and provide clear instructions on what to do next.
Thanks to this and other innovations—such as our robust seller vetting, product safety and compliance verification, and A-to-Z Guarantee for items sold and fulfilled by a third-party seller—customers can shop confidently, knowing we will make it right in the rare event a product does not meet expectations.
Learn more about recalls and product safety alerts.
