What We Do

Delivery and Logistics

Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s Most Customer-Centric Company. Together, we create, we build, and we take ownership for what we do—whether we’re developing new technology in-house, launching an Amazon fulfilment centre, or delighting our customers by delivering packages directly to them. We are constantly creating the ideas, services and products that make life easier for millions of customers.
An Amazon employee wearing a face mask scans an item in a fulfilment centre.
  • Our fulfilment network is made up of state-of-the-art technology, but it is truly our people who bring the magic of Amazon to life for our customers.
  • We support customers around the globe, advocating for them through phone, email and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps and through Amazon’s family of digital products.
  • Let us show you what happens behind the scenes when you shop on Amazon. Start your video tour now.