The customer is at the heart of everything we do. Amazon is a place where smart, passionate people obsess over customers and innovate on their behalf. We also invest in employees’ success. Amazon will spend over $700 million to provide free skills training to employees—helping them further their careers in tech and in-demand roles such as cloud computing.
It is always “Day 1” at Amazon—that is our approach to doing everything with the energy and entrepreneurial spirit of a new organisation on its first day.
Building the future is inspiring and fun, but it is not easy. Amazon employees are not just encouraged to come up with the next big idea, they are empowered to own and build it. Being a builder comes with an appetite for risk taking. Founder and CEO Jeff Bezos has called Amazon “the best place in the world to fail”. Learning from our failures, and applying them to the next big idea, is at the heart of delighting customers and inventing things we never thought possible. Employees are encouraged to take ownership of their work and careers. We believe this means people grow faster at Amazon than they would anywhere else.
We listen to our employees and innovate to keep each of them healthy and safe while they are at work.
In 2020, we invested $11.5 billion in COVID-19 related initiatives to get products to customers and keep employees safe. This includes investments related to safety measures, such as personal protective equipment, enhanced cleaning of our facilities, processes that allow for effective social distancing, higher wages for hourly teams, and developing our own COVID-19 testing capabilities.